Important Information About Customer-Supplied Garments
- We’re one of the few print shops willing to decorate customer-supplied garments. Many shops won’t because of the additional risks involved.
- We cannot guarantee perfect results or accept responsibility for your garment. We produce thousands of custom items every month, and while mistakes are rare, they can happen due to equipment, materials, or human error.
- Printing on customer-supplied items requires acceptance of these risks. We cannot process personal garments unless you agree to our waiver.
- Our garment pricing includes replacement risk. When you purchase apparel from us, part of the markup helps cover garments that occasionally need to be replaced during production. That protection does not apply to customer-supplied items.
- Our waiver covers both equipment and human error. Whether it’s a machine issue or one of our talented t-shirt ninja fairies having an off day, unexpected mistakes can happen.
- Think of it this way: If we sell a hoodie for $31 and you’re only paying $19 for printing on your own hoodie, we simply can’t assume the financial risk of replacing your personal garment. If you’d rather avoid that risk altogether, we highly recommend purchasing your garment directly from us.
Please review our Own Garment Waiver before placing your order. If you have any questions, contact Customistic today and we’ll be happy to help.
